Vendor Management System in Malaysia

Today, I have visited couple of “vendor” type boutique around Shah Alam and one in Puchong. Basically, vendor boutique is a boutique where the owner rented the designated spaces to any vendors interested to sell their product at the shop. You may have 60 different brands and companies in one shop and all of them are renting the spaces which generally sized at 1200 – 1600 square feet.

I have observed that there are a lot of opportunities that the vendors’ shop owners can grab and technologies that they can leverage (especially things that I can offer to help), so here are 5 things would complete their Vendor Management System, well at least in Malaysia.

Online E-Commerce System as a marketplace

Since most of the vendors’ shop owners originally sell their products online. They should already have an e-commerce site which should be integrated with online payment gateway like WebCash, iPay88 and Molpay.

And by turning their existing e-commerce site into a marketplace for their vendors, they can:

  1. Offer additional added value service to their vendors – more sales channels. Long term relationship.
  2. Perhaps, earn commission from sales.
  3. Collect and share online database of customers (will be explained more below).
  4. Provide notification system for vendors to be notified of the sales via online channels.
  5. Provide dashboard for vendors for them to know which of their products are currently performing and which aren’t.

The cost to do this is between RM 5,000 – RM 15,000 to make sure it is done properly. And of course, system upgrade is needed to cater the traffic coming to the website.

But the ROI could be unimaginable. This is the 20% effort that could yield 80% results.

So, if you’re a vendor, you might want to suggest your boutique owners to implement this system.

Customer Relationship Management System and Mailing System

A good e-commerce system will come with customer relationship management system. But it depends on how extensive you would like it to be. There are many ways to look at what CRM could do to you, some include:

  • Collect customer information (name, email, phone)
  • Gather information about spending behaviour (how much the spent and how often) – this information will help you to understand them more and push for targeted campaign for these group of spenders.
  • Send periodic marketing campaign seamlessly and better, if you can schedule it AUTOMATICALLY.
  • Monitor the online campaign sent. Which one perform better than the other. And it includes when is the best time to send an email to your customer (time, day, date, week, month). Some call it email marketing, I call it “you should do this already”.

Generally, the cost varies from RM 500 – RM 3,000 per month depending on how large your target group is. Remember, you may collect as many info as you want, but knowing your ideal customer that spend the most money should be your focus.

Inventory Management System

And some new vendors’ boutique owner still manually keep track of the items on their shop which I see counter productive. Some e-commerce system I have built may be extended into having this option. And even alert the marketplace owner (website admin) of which product will be running out soon and which one is out of stock.

And the system is smart enough to suggest to the customer which item is hot and trending which should motivate the boutique owners and vendors.

Other stuff

I would be more than happy to work with boutique owners to get these things aligned and customise their budget for the vendor management system. Things like:

  • SMS Marketing
  • Targeted advertising technique with Facebook and Google Adwords
  • Search Engine Optimisation
  • Branding and PR training
  • Cost optimisation training

are some of the things that I might offer along the way or in the beginning.

So, if you are:

  • vendors’ boutique owners
  • vendors

that would like to know more, you may contact me via:

or fill up the following form:

No strings attached. Free consultation. Coffee is fine 😉

My first e-commerce seminar in Malaysia

Last weekend, I spent my Saturday sharing my 8 years journey in e-commerce since AirAsia first allowing Maybank2U payment on their website back in 2005.

I have uploaded my e-commerce seminar slides on Slideshare.net so that you can have a glimpse of what I presented. It is in Bahasa Malaysia but I presented in mix Bahasa and English.

If you or your business/organisation would like to invite me for a day seminar on e-commerce or personal coaching, please fill up the follow form so that my PA can call you:

 

Making A Difference by Ahmad Izham Omar

After he finished his talk last Thursday with the title “Making A Difference” before leaving the Kids Theatre in Berjaya Times Square, I shook his hands and said this to him twice:

“Thank you so much”

“Thank you so much”

The first one is because I wish to obtain his blessings for what he shared. Secondly because he inspired me.

Infrastructure, people and trend

If you found youself having an idea which doesn’t seems to fit the infra, but demanded by the people or can influence the people and equipped with the hypothesis that the trend can be repeat.

You are good.

Quit your job

If you hate your job, quit.

Or if you know where you want to be, and you working day by day towards it, persevere.

*something* tone

And there is a chance, for me to fight for the one thing that I believe in. #ecommerce

Stay tune. Coming soon. This March 2014!

New “catalyst” friends

Recently, I joined a group of “Syndicate Marketing” with an aim to help each other grow besides exchanging ideas, expertise, etc.

And I’m really glad that I’ve launched several products within these two weeks:

Ecommerce

Homestay

Blog

Get your own blog from as low as RM1 a day – http://bit.ly/blogrm1

And I’m grateful that now the fine line between idea and action, dream and reality.

When you decide to really do what you think of doing, that is the turning point. Take one step at a time and you’ll be there!

How to identify fake and real ATM slip for Maybank or CIMB?

I recently joined the Malaysia Apple Trader group looking to trade new phones and laptop. And I found someone shared a picture of identifying fake ATM slip (Maybank as shown in the picture below):

fake-atm-slip-maybank-identify

 

This will be relevant to those who are trading online and since I’ve posted about the disadvantage of Maybank2u and CIMB Clicks for manual ecommerce business.

Investing in the right platform to allow you and your customer to trade safely online is crucial. Although I can tell from the slip, but still, I want a piece of mind. Security and assurance.

So, I’m offering 50% off to those who are still trading manually and get a simple e-commerce solution for your business.  Offer valid until 31st January 2013.

Remember, security and assurance for you and your seller!

Disadvantage of Maybank2u and CIMB Clicks for manual e-commerce business

What I am going to reveal to you will make some people feel unpleasant. And those who have been using it for quite sometime will realise the truth of it.

If you are selling stuff online and expect people to bank in the deposit or payment by giving them your bank name, account name and account number, you will agree that:

You do not know exactly who banked-in / deposit your money to you

Recently, I launched my ebook and start accepting pre-order with the price RM 22.00 and this is what I’ve got from my Maybank transaction history:

MAYBANK2U-manual-transfer-ecommerce-disadvantage

 

Truth be told,

  • I don’t know from my Maybank2U online statement, I don’t know who make payment through 3rd party transfer. I have no info about the payment made except the date and amount.
  • No idea who deposited the money via Cash Deposit Machine.
  • But I know who transferred the money via his/her ATM card.

For CIMB, at least it is slightly better, I can see the name and time to double check it.

CIMB-manual-transfer-ecommerce-disadvantage

 

If I’m a bad buyer, I can “fake” my transaction. How?

  1. Get a photo editing software
  2. Edit a transaction slip (Change name, amount, generate random transaction number, time, etc)
  3. Email it to the seller

The seller cannot argue since he/she cannot verify if the transaction is valid (especially Maybank).

So, how do I fix this issue?

If you’re a merchant or seller, get an e-commerce platform. Or at least something simple like this ebook form which combined with payment gateway.

Why this method works?

  • Most importantly, you don’t have to check your Maybank2U or CIMB Clicks every single time your buyer pays.
  • You can automatically get notification from the payment gateway provider if they payment gone through.
  • You can verify the info of the buyer (Name, Phone Number, Time, Email is provided)
  • You can automate the delivery of the product (especially digital product like ebook)

Get the above solution by signing up to my Personal Coaching (E-Commerce) programme or sign up to my Simple Ecommerce Platform. (SEP).